TOP 10 BPO companies in India

1. Genpact India Pvt Ltd

Top of the list and ranked no 1 in the BPO sector is Genpact India Pvt Ltd. Founded in 1997 the company now has operations in 13 countries via its 30 operation centres. The operating centers corporate powerhouses such as Hyatt, GE, Nissan and Wachovia.
The company became independent in 2005 to provide it services outside the GE family. The coutry provides round the clock services to around 600 clients across 18 countries in 25langauges via its 67 delivery centers. The country is pioneer in bringing the Six Sigma technology for process transition.
 
2.Tata Consultancy Services BPO
Second on the list and the most famous IT Company in India is the Tata Consultancy Services. The company is a subsidiary of the corporate giant Tata Group headed by legendary Ratan Tata. The company is the most valuable company according to the revenue reports for the financial year 2011-12. The company is listed on NSE and is BSE 532540 certified.
 
3. WNS Services
The next company on the list is WNS services. The company has more than 215 global clients. The company was founded in 1996 and has been listed on Nasdaq. The company provides top quality services to its 200 plus clients in sectors of healthcare, insurance, manufacturing and retail. The company also deals in the fields of Travel, Insurance, banking and financial services, shipping and logistics, healthcare and Utilities. With an employee strength of over 25000 the company has 30 delivery centers across India, The Phillipines, costa rica, Poland, Romania, south Africa and srilanka.
 
4. Aegis Ltd
Fourth on the list is Aegis Ltd. The company founded in US almost 30 years ago is wholly owned by the giant Essar Group and has numerous fortune 500 clients.  The company is operational across 13 countries and 56 locations with over 56000 employees. The company has won many awards such as “Best Contact Center Services Provider” by Frost & Sullivan (APAC), “Top Global BPO” by Global Services, and “Best Employer Award” by Aon Hewitt. The company has its headquarters located in Mumbai India and is a $18 billion country based in 30 countries.
 
5. Wipro BPO 
Next on the list and fifth in the no is Wipro BPO. It was initially named as Wipro BPO Spectra mind but was renamed as Wipro BPO Solutions after it’s takeover by Wipro in 2002. The company was recognized as one of top 10 in the year 2008 when it stunned everybody by generating $ 395 million as revenue. The company provides services in the field of Banking & Capital Markets, Insurance, Travel & Hospitality, Retail & Consumer Products, Energy and Utility, Technology, Manufacturing, Telecom & Healthcare sectors. We have built deep expertise in Processes like Finance & Accounting, Procurement, Marketing, Legal, HR Services, Tech Support, Customer Services and Analytics.
 
6. First source Solutions Ltd
Sixth on the list is First source Solutions Ltd. Established in 2001 it was formerly known as ICICI Onesource. The company has some impressive clients such as top 3 of the 5 US banks, top 5 UK banks and 2 of the world’s largest telecom companies. The company has 48 delivery centres  spreaded across five countries India, Phillipines, US, UK and Sri Lanka. It was the first fully BPO module company to acquire ISO 20000 and ISO 27000 certifications.  
 
7. Infosys BPO
Next on the list is the much popular Infosys BPO. It was set up by the Infosys Technologies as it’s BPO subsidiary in April 2002. The company is listed on NASDAQ and has over 21000 employees with a handsome revenue of $ 495 million for the FY 2011-12. The company performs its functions via its centers located in China, Poland, The Phillipines, Mexico and Bangkok. The company is consistently a top ranked company in the Indian BPO sector.
 
8. Aditya Birla Minacs Worldwide Ltd
At no 8 we have the Aditya Birla Minacs Worldwide Ltd. The company is one of the bigwigs and most experienced with over 26 years of excellence in offering BPO services to over 15 Fortune 500 companies. The company has over 20000 professionals working for them across 3 continents and 35 centers spanning Canada, Germany, Hungary, Jamaica, Phillipines, UK, USA and India.
 
9. EXL Service
Ninth on the list is EXL Service.com. One of the leading names in the Transformation and Outsourcing services the company provides its services to across 100 companies in multiple industries including insurance, banking, financial services. The company was launched in 1999 in USA and has been growing wver since. The company has it’s headquarters located in NEW YORK but has a significant presence around the world with its 20 delivery centres spreading across India, Phillipines, US, Czech Republic, Romania, Malaysia and Bulgaria. The company believes in its four priciples which it thinks differentiate it from others. The principles are : Operational excellence, Customer centricity. Strong focus on select domains and transformation capability.
 
10. Hinduja Global Solutions Ltd.
Last on the list we have Hinduja Global Solutions Ltd. Established in India in 1993 the company started with only 1 client and 25 employees under the name name ALIT (Ashok Leyland Information Technology). The company got its present name after its takeover by Hinduja Finance Corporation (HFC) in 2000. After the takeover the company entered in the international market and started making rapid strides. The company acquired Customer contact centre, a leading Phillipines company in 2006 and in 2010 they acquired aa UK based careline service.
 

Comment / Review Box

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Harsh Awasthi
Posted on 2014-03-06
EXL is a prominent BPO and IT Services provider, ranked at 9th position in the list of Top 15 BPO providers in India. Company focus on developing right solutions that enables clients to have streamline operations and process. EXL emphasis on building long term relationship with clients and always gives top priority to clients need. Company has good talented team of professions that delivers solutions to insurance, healthcare, banking and financial services, utilities, travel companies. In January 2013, EXL is acknowledged as emerging player in BPO industry by Everest Group. Everest is a research firm , that evaluate Insurance BPO providers on the basis of success , technology, operations, capability and global presence. Based on the facts and figures, Everest Group places in the EXL in the list of emerging BPO for Insurance sector. Why to start career with EXL? EXL is leading Business services provider has deep domain knowledge of IT Industry. Company has over 21,000 employees across USA, UK, India, Germany and Singapore. EXL Services focus on training of employee, every fresher will eventually attend one month training to understand the business process and to indulge in work culture of company. Work Culture of EXL is amazing; every member of EXL team is always ready to help in projects. To encourage the team building, company regularly organizes team lunch, team parties and team holidays. So enjoy the best work culture be the part of EXL Team. To know about the latest job opening, start following company on Naukri.com and regularly visit career section on corporate website. Besides this, company is quite active on social media like LinkedIn and Facebook. According to recent interview of CEO Rohit Kapoor to PTI , EXL Services the leading BPO firm is plan to increase their team size by hiring 6000 people by the end of this year. Most of the jobs will be for entry level associates and around 30 for top management. Excel is US 360 million dollar company and to reach this position company has work hard and acquires numerous companies to spread their wings. Company was founded in 1999 and after 7 years in 2006, company has acquired a consulting and analytics firm of New Jersey - "Inductis". After that company has never looked backward, in 2009 EXL acquired a back office operations firm of Czeh Republic. In 2010 company has made two acquisitions by acquiring PDMA, Inc., and American Express’ Global Travel Service Center of Gurgaon.
Akash
Posted on 2014-03-13
I am working in the Infosys Pune BPO. My exerience with them is very good. In my initial days it took me time to get used to the process but they made me feel comfortable. They are one of the biggest players in the market. They have a very well detailed layout plan for the individuals. Some of the main points of the plan are : The plan will be a detailed plan with all the requirements well explained and the technical requirements well specified. Than the deiverables are identified across various teams. Parallely there will be a ramp up schedule and establishing the various service levels. Working in a big company like infosys is that the emphasis on the quality is the main priority and there comes there Quality analysis team in the picture. They are professionals in their own right. One more fact that I want to update is the number of employees has increased. Infosys BPO is a global company operating in the Americas, the Asia-Pacific, Australia and Europe with more than 25,803 employees and revenues of $583.1 million as of March 31, 2013.
Anurag
Posted on 2014-03-13
Firstsource is a global BPO services provider, has hundreds of clients across Healthcare, Communication, Publishing, Banking, Financial Services domains. Company has global presence with offices and delivery center across US, UK, India. In 2012, Firstsource got position in the list of TOP 15 BPO exporters in India by Nasscom and ranked at 13th position in the list of top 20 IT-BPO employers in India. Company was established as ICICI InfoTech in 2001, in 2006 the name of the company has changed to FirstSource solutions limited, after 12 years Firstsource has employee strength of 30,000 and net worth of USD 465 Million.
sunita
Posted on 2014-03-13
Sitel India is the multinational BPO services provider, has offices in 27 countries. Company has huge client tale including eminent players of Manufacturing, Financial Services, Communication, Media and Entertainment, Travel industry. Sital India BPO services portfolio includes Inbound and outbound call center services, non voice customer support, back office services, technical support. Sital India was established in 2000 and ranked among the top BPO providers of India.
prateek
Posted on 2014-03-13
3i Infotech is a ISO 9001:2008 for BPO, ISO/IEC 27001:2005 certified company , has 1500 clients including 71 fortune 500 companies. BPO services of 3i Infotech, focus on cost-efficient, innovative, and cutting-edge solutions to global clients. Company BPO services portfolio includes Payment processing, Back office operations, employee leasing, record management, employee leasing and verification. To avail the BPO se
suhas
Posted on 2014-03-14
I am working in 3i Infotech from last 4 years and I am writing brief about 3iInfotech. 3i Infotech is a ISO 9001:2008 for BPO, ISO/IEC 27001:2005 certified company , has 1500 clients including 71 fortune 500 companies. BPO services of 3i Infotech, focus on cost-efficient, innovative, and cutting-edge solutions to global clients. Company BPO services portfolio includes Payment processing, Back office operations, employee leasing, record management, employee leasing and verification. To avail the BPO services of 3i Infotech , just drop a main at marketing@3i-infotech.com.
NEHA gund
Posted on 2014-03-19
Aegis is a global BPO provider, ranked in top 15 BPO Exporters in 2012 by Nasscom. In 2012 Aegis was ranked 14 in the list of top 100 Global Outsourcing companies compiled by IAOP. In the same year (2012), Aegis was appreciated with Outsourcing Service Provider of the Year at the Asia Communication Awards 2012. Company has presence in more than 50 locations , has employee strength of over 55000.
Richard sharma
Posted on 2014-03-19
Intelenet Global Services is a leading BPO services provider in India, ranked at 11th position in the list of Top 15 BPO provider by Nasscom. Company has a strong team of professional, offers BPO services to clients of following domains - finance, insurance, retail, telecom, information technology, travel. Intelenet Global Services is backed by Blackstone which has more than 25 years of experience in BPO industry. In 2010 company was ranked at 23th position in the list of 100 Global Outsourcing services company by IAOP.
hement
Posted on 2014-03-19
GoOutsource is a mid size company started operations from 2004. Company has huge portfolio that includes back office solutions, call center solutions, contact center solutions, ecommerce marketing and web based solutions. For Call center Solutions Company has strong team of professions that operate on 24by7 environment and provide personalize customers support.
Tanu pujara
Posted on 2014-03-19
Excel Infoways Ltd. is a ISO 27001:2005 certified company. Company has huge team of experience professionals that provide BPO solutions using voice, email response, real-time chat. EXcel Infoways uses the call monitoring facilities that helps clients to monitor the process in real time environment and hence increase the scalability of process.
Aditya Motvani
Posted on 2014-04-08
What is the real meaning of BPO and what is the difference between BPO and KPO. I know the long form of both these things but I am literally amazed at the number of people who does not know the difference between the two. The BPO is business process outsourcing and KPO is knowledge process outsourcing.